faq

frequently asked questions

  • Q. How do I qualify for your services? To qualify for our services, you generally need

    NDIS Eligibility: Be an NDIS participant with funding included in your plan.
    Assessment: Undergo an assessment to determine your support needs and suitability for SIL.
    Eligibility Criteria: Meet specific criteria based on your disability, support needs, and the accommodation type

  • Q. How do I apply for your services? Contacting Us Directly

     Call or email us to discuss your needs and start the application process.
    Online Application: Fill out our application form available on our website.
    Referral: We accept referrals from healthcare professionals or support coordinators.

  • Q. Can I visit the accommodation before deciding?


    Yes, we encourage prospective clients and their families to visit our accommodation facilities to ensure they meet your needs and expectations.

  • Q. Can you help with finding suitable accommodation?


    Yes, we can assist with finding suitable accommodation that meets your needs and preferences, including helping with applications for specialist disability accommodation if necessary.

  • Q. Can I choose my support workers?

    We strive to match support workers with clients based on preferences and needs. You may have the opportunity to meet and provide feedback on support workers to ensure a good fit

  • Q. What should I do if I have questions that aren’t covered here?

    If you have additional questions:
    Contact Us Directly: Reach out via phone or email.
    Visit Our Website: Check our website for more information and resources.

  • Q. Can your services accommodate different types of wheelchairs and mobility aids?

    Yes, Most of our services are designed to accommodate various types of wheelchairs and mobility aids, including manual wheelchairs, power chairs, and scooters. If you have specific requirements, please let us know in advance.

  • Q. How is privacy managed in shared SIL accommodation?

    Privacy is managed by:
    Private Spaces: Ensuring that each Participant has their own private space, such as a bedroom.
    Respecting Boundaries: Promoting respectful interactions and boundaries between participants.
    Confidentiality: Maintaining confidentiality regarding personal information and support needs

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